Terms & Conditions

All terms and conditions will be kept and maintained here. Each section will have an anchor for quick navigation within the page as well as from outside the page. (in emails or from package pages).

NON-FLEXIBLE RATE CONDITION

Cancellation & No Show Policy

  • Full prepayment is required at booking time.
  • Full amount paid for accommodation booked under promotion cannot be refunded nor transfer for cash nor other service.

There will be no refund in case of no show or early departure.

FLEXIBLE RATE CONDITION

Cancellation & No Show Policy

  • Cancellation 14 days prior to arrival date can be made without incurring a penalty fee
  • Cancellation less than 14 days prior to arrival date will incur 1st night room charge
  • No show will incur full payment of total reservation charge

CHECK IN / CHECK OUT PROCEDURES

  • The official check-in time is from 14:00.
  • 50% room charge is required for early check-in from 08:00.
  • 100% room charge is required for early check-in before 08:00.
  • The official check-out time is until 12:00.
  • 50% room charge is applicable for late check-out no later than 18:00.
  • 100% room charge is applicable for late check-out after 18:00.
  • Early check-in or late check-out is subject to availability

ALL ACCESS DAY PASS

  • Admits one person. Must be used by the same person strictly for the date specified.
  • Entitles the holder unlimited access to: Sports, yoga and mind group classes according to the monthly schedule. Advanced reservation is required for spinning classes. Some group classes of triathlon, cycling, running and swimming are subject to charge unless otherwise specified.Sports facilities including 25M and 50M pool in a shared lane, athletics track and lifestyle locker room. The use of facilities is subject to availability.
  • This pass has no cash value and cannot be carried over to the following day or used in conjunction with other services or be exchanged for other services.

Sports Day Pass

  • Admits one person. Must be used by the same person strictly for the date specified.
  • Entitles the holder unlimited access to: Sports group classes according to the monthly schedule. Advanced reservation is required for spinning classes. Some group classes of triathlon, cycling, running and swimming are subject to charge unless otherwise specified.Sports facilities including 25M and 50M pool in a shared lane, athletics track and lifestyle locker room. The use of facilities is subject to availability.
  • This pass has no cash value and cannot be carried over to the following day or used in conjunction with other services or be exchanged for other services.

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